Question 1

What services does Novera Digital provide?

Accepted Answer

Novera Digital provides digital advertising management, SEO, social media management, website development, creative services, and analytics and reporting.

Question 2

Who do you work with?

Accepted Answer

We primarily provide services to businesses seeking professional digital marketing support.

Question 3

Do your prices include advertising spend?

Accepted Answer

Advertising platform/media spend is generally separate from agency service fees unless otherwise specified in the applicable agreement.

Question 4

Do you guarantee specific results?

Accepted Answer

No. Digital marketing performance can depend on numerous factors including competition, audience, budget, website quality, market conditions, platform changes, and other variables.

Question 5

How does the engagement begin?

Accepted Answer

Clients can contact Novera Digital to discuss their business, objectives, and required services. A suitable scope and pricing structure can then be discussed.

Question 6

Can services be customized?

Accepted Answer

Yes. Businesses requiring services outside the standard packages can request a customized proposal.

Question 7

When does billing begin?

Accepted Answer

Billing begins according to the applicable client agreement and selected service package.

Question 8

What does the monthly fee cover?

Accepted Answer

The monthly fee covers the services and deliverables described in the applicable package or client agreement.

Question 9

Are advertising costs included?

Accepted Answer

Advertising platform and media spend are separate from Novera Digital's service fees unless otherwise stated in writing.

Question 10

How are payments handled?

Accepted Answer

Payment terms and accepted payment methods are provided during onboarding and documented in the applicable client agreement.

Question 11

Can services be canceled?

Accepted Answer

Cancellation is handled according to the applicable client agreement and Cancellation Policy.

Question 12

Are completed services refundable?

Accepted Answer

Refund eligibility depends on the applicable agreement, services already performed, and the published Cancellation Policy.

Question 13

Who owns the client's advertising accounts?

Accepted Answer

Where practical, clients retain ownership of their business and advertising-platform accounts. Novera Digital receives the access necessary to provide contracted services.

Question 14

Who pays for advertising?

Accepted Answer

Clients are generally responsible for their advertising/media budgets and third-party platform charges unless otherwise agreed in writing.

Question 15

What happens after a service is cancelled?

Accepted Answer

Work in progress is completed or stopped according to the applicable client agreement, final reporting is provided where relevant, and account access held for service delivery is returned or removed.

Question 16

How are client assets handled?

Accepted Answer

Logos, images, copy, and other materials a client provides remain the client's property. Deliverables produced under an engagement transfer as described in the applicable client agreement.

Question 17

Can clients use their own advertising accounts?

Accepted Answer

Yes. Where practical we work inside the client's own advertising and analytics accounts, with the access needed to deliver the contracted services.

Question 18

How are third-party platform charges handled?

Accepted Answer

Advertising platforms, software, and other third-party services bill the client directly unless the applicable agreement states otherwise. Those charges are separate from Novera Digital's service fees.

Question 19

What information should I provide during onboarding?

Accepted Answer

Business and audience details, current marketing activity, website and analytics access, brand assets, and the objectives for the engagement. Please do not send payment card numbers, bank details, or passwords by email or through the contact form.

Frequently asked questions

How an engagement begins

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